Application Support Engineer

  • Newton, MA

Compensation

: $104,970.00 - $153,280.00 /year *

Employment Type

: Full-Time

Industry

: Engineering



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TechTarget is seeking an Application Support Engineer who will be part of a team responsible for supporting our network of database-driven websites and internal applications. This is a great entry-level opportunity in our Technology Department.

The focus of this position is solving problems; the successful individual will resolve or triage each issue as necessary. This role will participate in technical support, administration, operational, and maintenance functions as needed for our websites and internal applications.

Teamwork and problem solving skills are highly desired. A successful candidate will be able to handle day-to-day issues escalated from our helpdesk system and project-based tasks as well. This position puts you in contact with all areas of our organization.

Essential Job Functions:

Handling requests from users of our web sites

Supporting internal users of our business applications

Maintaining and troubleshooting our web sites

Documenting systems and processes for internal users

Knowledge, skills and abilities required:

Bachelor's degree

1-3 years of customer service and/or tech support experience

Must be self-motivated

Ability to effectively communicate both oral and written with employees at all levels

Ability to identify actionable items and processes

Ability to organize and prioritize numerous tasks and complete them under time constraints

Experience with Web protocols (HTML, JS) preferred

Experience with a Helpdesk system a plus

Familiarity with content management concepts helpful

SQL experience a plus

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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