TechTarget is seeking an Application Support Engineer who will be part of a team responsible for supporting our network of database-driven websites and internal applications. This is a great entry-level opportunity in our Technology Department.
The focus of this position is solving problems; the successful individual will resolve or triage each issue as necessary. This role will participate in technical support, administration, operational, and maintenance functions as needed for our websites and internal applications.
Teamwork and problem solving skills are highly desired. A successful candidate will be able to handle day-to-day issues escalated from our helpdesk system and project-based tasks as well. This position puts you in contact with all areas of our organization.
Essential Job Functions:
Handling requests from users of our web sites
Supporting internal users of our business applications
Maintaining and troubleshooting our web sites
Documenting systems and processes for internal users
Knowledge, skills and abilities required:
1-3 years of customer service and/or tech support experience
Must be self-motivated
Ability to effectively communicate both oral and written with employees at all levels
Ability to identify actionable items and processes
Ability to organize and prioritize numerous tasks and complete them under time constraints
Experience with Web protocols (HTML, JS) preferred
Experience with a Helpdesk system a plus
Familiarity with content management concepts helpful