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JOB SUMMARY:Doble Engineering is looking for an experienced Senior DevOps Engineer to join our team. The right candidate will help guide and shape the next generation of Doble Field Force product offerings. The DevOps Engineer is a bridge between Software Engineering, Software Quality Assurance, IT Engineering, Manufacturing, and Customer Care. The Senior DevOps Engineer will also be called on to manage and support customers from a Tier-III (L3) perspective.
The ideal candidate is not only technical, but also energetic and passionate about delivering turn-key solutions and then managing them from an operational perspective. This is a great opportunity to learn all aspects of the products that we deliver in an innovative and fast-paced environment while expanding your knowledge and utilizing your skills in a SaaS environment.
*Please note: this position is presently located in Watertown, MA but will be relocating to Marlborough, MA in the fall of 2019. All applicants must have reliable transportation to both locations. The Marlborough office will not be accessible via public transit. *
Essential Job Functions
The Senior DevOps Engineer Specific tasks include:
Help lead the design, development, configuration, and delivery of Doble Field Force products
Assist and support the operational framework of the Field Force products
Be looked upon as a Microsoft Windows subject matter expert
Collection and analysis of customer specific configurations
Metric collection and analysis of product usage and configuration
Follow up on technical cases including proper escalation and management of the case until closure.
Provide Customer education where needed due to gaps in product knowledge.
Perform End-to-End System Level Testing as necessary for production deployment and acceptance
Assist in Defect Tracking and Reporting
Participate in Product Design and Feature Enhancement Meetings
Reproduction of customer environments on lab setup; work with L3 support to isolate and solve problems; recommend potential new solutions.
Work directly with vendors to support 3rd Party integrations
Function with minimal supervision
Travel requirement: less than 5%
EDUCATION:Bachelors Degree in Electrical Engineering, Software Engineering, Computer Engineering or Computer Science
Ability to assess new technologies and testing of those implementations
Strong troubleshooting and problem solving skills
Strong passion for assuring product quality.
Familiarity with systems management
Familiarity with cloning of systems
Aptitude for automation of tasks and their validation
Familiarity with one or more scripting languages such as TCL, Python and Perl.
Ability to express ideas clearly in written and oral communications.
Project skills including planning and estimation
Experience with interfacing directly with customers
3+ years of experience in DevOps, Software Engineering or IT Engineering with an appreciation of production environments, preferably in a Windows environment
OTHER HELPFUL EDUCATION OR EXPERIENCE (NOT REQUIRED):
Experience working in waterfall and agile engineering environments
Experience developing Windows applications or extensive experience configuring windows
Experience working with Atlassian Jira, Confluence and Bitbucket products
Experience working with electric power utilities a plus.
Proficient with MS Office Suite. (MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio)
KNOWLEDGE, SKILLS and ABILITIES:
Strong problem solving skills.
Must thrive in a deadline-driven, fast-paced team environment.
Capable of multitasking between projects and departments.
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
Requires strong computer & phone skills and high level experience in a customer technical support role.
Must have the experience or ability to work through complex technical issues in a timely manner.
Ability to organize and prioritize tasks resulting in consistent productivity.
A self-starter able to work independently or as part of a team and comfortable interfacing with both upstream and downstream customers.
Must have excellent technical writing and oral communications skills and high degree of accuracy and attention to detail.
PHYSICAL REQUIREMENTS:While performing the duties of this job the employee is often required to sit, use computers, read, write, type, use fax and copy machines, file paperwork, use telephones and utilize written and oral communication to interact with clients and co-workers.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the essential functions of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
Doble Engineering Company will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Requisition Number: 19-0091
Post Date: 6/20/2019
Title: Senior DevOps Engineer
Employment Type: Full Time
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